Customer Service Representative - State Farm Agent Team Member, Massillon

Customer Service Representative - State Farm Agent Team Member
Benefits:
License reimbursement
Bonus based on performance
Competitive salary
Flexible schedule
Opportunity for advancement
Paid time off
Training & development
About Our Agency:
Our agency opened in **** and is a growing team of three focused on building a strong, people-first environment.
Before becoming a State Farm agent, I worked as a regional and national sales director, bringing leadership experience and a results-driven mindset into the agency.
I enjoy traveling and spending time with my family - my wife is a high school math teacher, and we have two boys.
I stay actively involved in the community through my church and the Rotary Club.
For our team, we offer PTO, holiday pay, reimbursement for licensing costs, and a strong focus on work-life balance.
Our office culture is family-oriented, upbeat, and supportive.
We enjoy working together and even have regular Friday team lunches.
I believe in giving people ownership of their role without micromanaging, while still providing support when needed.
We're looking for someone who is well-spoken, personable, intelligent, and able to work in a fast-paced environment.
Role Description:
As a Customer Service Representative - State Farm Agent Team Member with Richard Kobasic - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency.
Your attention to detail, customer service skills, and desire to help people make you a fit.
You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
Responsibilities:
Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.
Qualifications:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.