Customer Service Representative, Coshocton

Customer Service Representative (In-Office & Remote Opportunities)
ITM Marketing is currently hiring motivated and customer-focused Customer Service Representatives (CSRs) to support an e-commerce program.
This role is available primarily on-site at our Coshocton, Ohio office, with limited remote work exceptions for agents who meet specific performance and role requirements.
Pay
Starting at $***** per hour
Weekly competitive pay (direct deposit required)
What You'll Do
As a Customer Service Representative, you will deliver exceptional service through multiple communication channels while representing ITM Marketing with professionalism and empathy.
Key Responsibilities:
Provide knowledgeable and courteous customer support via telephone, email, and chat
Answer customer inquiries, place orders, and resolve complaints using active listening and conversational skills
Assist customers in an empathetic, kind, and professional manner
Navigate multiple computer systems, databases, and screens efficiently
Use basic office equipment and technology, including soft phones and web-based tools
Maintain regular and predictable attendance
Perform other related duties as assigned
Schedule
Must be available to work between 9:00 AM and 5:30 PM
Typical schedule is Monday-Friday with a 30-minute lunch
Schedules are subject to change based on program needs
Training
Paid, comprehensive training is provided
Training is conducted virtually through Microsoft Teams with an instructor
Successful completion of training is required to continue employment
If training is not passed, you will still be paid for training time, but employment will not continue on the project
What We Offer
Weekly pay via direct deposit
Benefits after 90 days once hired into a full-time permanent position:
Paid Time Off (PTO)
Holiday Pay
Medical, Dental, and Vision Insurance
Employer-paid Life Insurance
401(k) eligibility after 6 months of full-time permanent employment
Qualifications & Experience
High School Diploma or GED required
Minimum 6 months of customer service experience preferred (not required)
Ability to speak, read, and write English fluently and professionally
Bilingual skills are a plus, but not required
Typing speed of at least 20 WPM
Strong teamwork skills
Experience working in a Windows/PC environment required
Salesforce experience is a plus, but not required
Proficiency in basic computer and keyboarding skills
Home Office Requirements (For Approved Remote Employees Only)
Reliable, high-speed internet service:
Minimum 20 Mbps download speed
Must be cable or fiber
Cellular, mobile hotspot, fixed wireless, or satellite internet not compatible
Quiet, distraction-free workspace
Ability to provide your own equipment:
Computer or laptop
Dual monitors
Keyboard, mouse, and headset
(Equipment is provided for on-site employees only)
Additional Requirements
Must be 18 years or older
Must be able to pass a background check
Employment is limited to applicants located in Alabama, Arkansas, Colorado, Georgia, Indiana, Kansas, Kentucky, Louisiana, Michigan, Mississippi, Missouri, North Carolina, Ohio, South Carolina, Tennessee, Texas, Utah, Virginia, or West Virginia
Onboarding requirements (including I-9 verification) must be completed before training
ITM Marketing uses E-Verify; employment is contingent upon passing both background and E-Verify checks