Customer Service & Scheduling Coordinator, Canton

Customer Service & Scheduling Coordinator
Share Apply Part-time $************* per hour
Be the First Impression.
Set the Standard.
At Superior Fence & Rail, every great project starts with a great first conversation.
As our Customer Service & Scheduling Coordinator, you'll be the first point of contact for our customers: setting the tone for a professional, smooth, and trustworthy experience.
This role is perfect for someone who is organized, people-focused, and thrives in a fast-paced environment.
You'll balance customer communication with scheduling and administrative support to help keep our operations running efficiently.
Key Responsibilities
Answer inbound customer calls with warmth and professionalism
Schedule sales appointments by coordinating customer availability with sales team calendars
Ensure efficient routing and clear communication across multiple territories
Support administrative tasks such as permits and utility locates
Communicate clearly with customers, sales reps, and internal team members
Adapt to customer needs and handle conversations with professionalism and care
What Success Looks Like
Positive, professional first impression for every customer
Efficient and accurate scheduling with minimal errors
Strong communication across customers and internal teams
Smooth coordination that helps jobs move forward without delays
Qualifications
Experience:
Customer service or call center experience preferred
Experience in scheduling, coordination, or administrative support is a plus
Comfortable working in a fast-paced, team-oriented environment
Skills:
Strong communication and people skills
Organized and detail-oriented
Comfortable using technology and learning new systems
Able to manage multiple tasks and priorities at once
You'll Thrive in This Role if You:
Are naturally friendly and easy to talk to
Stay organized and on top of details
Communicate clearly and confidently
Handle busy environments with a calm, positive approach
Take ownership of your work and follow through
We Live and Lead by Our Core Values
At Superior Fence & Rail, our Core Values guide how we hire, lead, solve problems, and serve our customers.
They define what great looks like here.
Our Core Values:
Radical Honesty & Transparency
Accountable & Humble
Empathetic Listener
Curious & Adaptive
Resilient Optimism
Proactive Follow-Through
Work schedule
Monday to Friday
Superior Fence and Rail - **** Commerce Dr, Westland, MI *****, USA Apply