Salesforce Customer Service Rep, Fairfax

Salesforce Customer Service Rep
Remote
Pay from : $60K
MUST :
Eligible for Public Trust
5+ years of experience work with Salesforce
3+ years of customer support
Experience in handling service desk tickets related to Salesforce
Proficiency in managing user profiles, roles, permissions, and security settings
Detail-oriented with strong documentation abilities
Familiar with Agile methodology is a plus
Strong communication and problem-solving skills
Must have a current Salesforce Administrator certification
Bachelors Degree from an accredited university
Duties:
Provide friendly and efficient customer support and handle service desk tickets related to Salesforce for Client end users
Serve as a first-line troubleshooting of Salesforce-related issues, manage user profiles, roles, permissions, and security settings
Answer and close out tickets in a timely and professional manner
Provide all necessary documentation
Escalate tickets when needed to ensure customer satisfaction
Quadrant is an affirmative action/equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability.
Healthcare benefits are offered to all eligible employees according to compliance mandated by the Affordable Care Act.