Front Desk Agent, Danville

Description· Process check-in and check-out transactions for guests · Greet guests in the lobby and help with line management and crowd control · Assist guests with their self-check in and check out needs at kiosk stations · Manage hotel room inventory · Handle end of the day bookkeeping, auditing and account reconciliation · Assist guests with questions about the city and property · Assist guests with booking dinner, show, etc… when necessary · Assists with guest service recovery when possible · Answer guest and team member phone or radio calls · Maintains and Upbeat and Positive attitude atall times · Responsible for being apprised of current events in hotel to assist guests · Acts as a liaison on behalf of the guest to expedite guest requests · Maintains a professional and courteous attitude towards all guests (internal and external) · Anticipating guests needs and guest expectations · Greets all guests with the proper introduction, and makes them feel welcome; answers telephone promptly, with a pleasant voice; attends to all guest inquiries; maintains accuracy in cashiering; assists guests with problems, complaints or special needs; effectively generates reports according to shift; provides rate information for future or current dates; processes casino status changes on guest folios; attaches needed paperwork to all checked out folios; keeps stations neat and well stocked with supplies. Responsibilities · May be subject to smoking environment and moderate noise. ·Fast paced, high volume environment involving constant · Must be able to stoop, reach and bend as necessary. · Must be able to respond calmly and make rational decisions when handling guest demands in a fast-paced environment Qualifications · Strong Interpersonal and communication skills. · Proficient in a second language would be beneficial. · Self-starter with strong problem solving ability · One year experience in front desk or guest service field; 6 months experience in basic computer knowledge; team player · Excellent oral and written communication in English; heavy telephone volume; must be able to tolerate secondary smoke · Close knit environment, with constant co-worker involvement · Must be able to complete several tasks at once with accuracy · Must be able to stand and walk for entire shift (an average 8 hour shift) while moving from kiosk to kiosk as needed to assist guests. · Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business. · HS diploma or GED. · One or more years of appropriate experience; or equivalent combination of education and experience. · Must be at least 18 years of age.