County Market Assistant Customer Service Manager, Tilton

SUMMARY

The Assistant Customer Service Manager is responsible for assisting the Customer Service Manager in ensuring superior customer service, supervising and managing the Front End team, training and coaching staff to provide the highest standards of customer service and ensuring that all company policies and procedures are followed.

ESSENTIAL DUTIES AND RESPONSIBILITIES Delivers superior guest service and ensure absolute customer satisfaction Learns and uses the GUEST program Greet Customers. Be sincere Use a smile. Project a friendly manner Engage the customer in casual conversation Show respect toward customers purchasesThank them Maintains customer satisfaction by providing solutions to customer concerns Assists in training and developing front end staff Assists in controlling shrink, expenses and labor Responsible for company assets including cash accountability Processes information and merchandise through computer system and POS register system at lanes and service deskService Desk functions (Answer telephone, refunds, bill payment, Lottery, Western Union, Rug Doctor, etc.) Work varied hours/days to oversee front end operations. Follows all store and department policies and procedures Follows safety policies and procedures; is a safety role model Other duties as assigned by supervisorKEY ATTRIBUTES

Friendly Leadership skills People/Communication skills Genuine Money handling skills Honesty/Integrity Ability to multi-task SUPERVISORY RESPONSIBILITIES

Manages all Associates on the front end. Overall direction, coordination, and evaluation of the Front End and Associates. Follows NFI policies and applicable federal, state and local laws. Plan, assign, and direct work Address complaints and resolves problems EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED) Minimum of 6 months retail experience Knowledge of retail computer systems, Word and Excel a plus LANGUAGE SKILLS

Read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Write reports and business correspondence. Present information and respond to questions from groups of managers, clients, customers, and the general public. MATHEMATICAL SKILLS

Basic math concepts (addition, subtraction, division, multiplication) and sales per associate hour. CERTIFICATES, LICENSES, REGISTRATIONS

There are no required certifications, licenses, or registrations. RECOMMENDED EQUIPMENT

Slip resistant shoes with closed toe and heel Ladder Stepladder Uniform per store policy PHYSICAL DEMANDS

Regularly (Over 2/3 of the time)

Stand Walk Use hands to finger, handle, or feel Reach with hands and arms Stoop Kneel Crouch Communicate with associates and customers Lift and/or move up to 15 pounds Frequently (Between 1/3 to 2/3 of the time)

Overhead lifting Climb Balance Lift and/or move up to 25 pounds Occasionally (Less than 1/3 of the time)

Sit Crawl Smell Lift and/or move up to 50 pounds Vision

Close Distance Peripheral Depth perception Ability to adjust focus Ability to distinguish colors WORK ENVIRONMENT

Occasionally

Risk of electrical shock Outdoor weather conditions from exterior doors Chemicals while cleaning Noise Level

Moderate PAY RANGE

(depends on industry experience)

$16 up to $24/hour (IL Locations Only)

BENEFITS

(eligibility based on full-time/part-time status)

Medical, Dental, and Vision Insurance Flexible Spending Accounts (Medical and Dependent Care) Life Insurance Voluntary Benefits Paid Time Off Retirement Plans Employee Assistance Program

**Niemann Foods Management retains the discretion to add to or change the position requirements at any time.

**Position requirements may vary by store location