Technical Support Specialist, Champaign

Technical Support Specialist

Customer Service Champaign, Illinois Full-Time Roles and Responsibilities

Assist customers with technical setup questions, troubleshooting efforts, and product specific solutions. Take ownership of customer issues through to resolution with prompt and accurate feedback to customers. Research, diagnose, troubleshoot, and identify solutions to resolve issues. Use procedures for proper escalation of unresolved issues.Ensure proper recording and closure of all issues through a tracking system. Prepare accurate and timely reports, as needed. Document knowledge in the form of knowledge base technical notes and articles. Provide on-site support, as required. Qualifications and Requirements

Technical knowledge of broadcast systems. Customer service experience in a technical support environment. Excellent critical thinking, troubleshooting, and debugging skills. Focused and organized with attention to detail. Must be able to work with a team as well as independently. Must possess a valid driver's license, passport, and able to travel as needed.Additional Strengths:

Familiarity with OpenGear platform. SDI, waveform/vector scopes. Automation Systems. IP (MPEG/2110/etc.) Network switch familiarity/CCNA certified. Knowledge of Microsoft Office applications.