Risk Management Analyst - Operations & Claims, Chandler

Risk Management Analyst – Operations & Claims
Location:
Chandler, AZ
Reports To:
VP of Treasury Management Services
FLSA Status:
Exempt
Position Summary
The Risk Management Analyst is responsible for building, standardizing, and managing the company's risk management program, with a primary focus on workers' compensation, claims management, and insurance programs within a self-insured retention (SIR) structure.
This role combines strategic oversight with hands-on execution, driving claim cost control, improving outcomes, and implementing consistent incident management and safety processes across approximately 50 retail locations across the United States.
Operating within the RideNow Way, this role helps bring consistency, accountability, and operational discipline to overall risk management practices across all locations—ensuring that processes are followed, incidents are handled effectively, and decisions support both employee well-being and business performance.
The position partners closely with Legal, HR, Operations, Brokers, and TPAs to actively manage risk exposure, ensure compliance, and drive accountability at the store level.
The goal of this role is to transform risk management from a reactive, decentralized model into a structured, cost-controlled, and scalable function that supports operational performance and financial outcomes.
Key Responsibilities
Risk Analysis & Cost Control
Analyze loss data, claim reserves, and total cost of risk (TCOR)
Develop reporting and dashboards to identify trends and cost drivers
Track key metrics including claim duration, cost per claim, reserve accuracy, and lost-time frequency
Provide recommendations to reduce claim costs and improve outcomes
Claims Processing Management
Manage workers' compensation claims across multiple states within a self-insured retention (SIR) structure
Monitor claim reserves, severity, and lifecycle to control financial exposure
Partner with TPAs and adjusters to drive claim resolution and challenge reserve levels and strategies
Analyze claim trends and identify drivers of loss; recommend corrective actions
Support return-to-work programs, including modified duty and lost-time management
Partner with HR and third parties to coordinate handling all claims, including general liability and workers' compensation cases
Incident Management & Reporting Discipline
Establish and standardize incident reporting processes across all locations
Oversee investigation of incidents, including documentation, root cause analysis, and corrective actions
Ensure timely and accurate reporting of all incidents (i.e., WC, liability, auto, property)
Identify trends in incidents and implement preventative measures
Field Training & Safety Coordination
Train General Managers and store leadership on incident response, reporting expectations, and workers' compensation procedures
Establish and support store-level safety contacts to drive accountability
Promote consistent safety practices and awareness across locations
Support OSHA compliance efforts and documentation requirements (logs, postings, etc.)
Program Standardization & Compliance
Support centralization of risk management processes at headquarters
Ensure compliance with multi-state workers' compensation and safety regulations
Maintain audit-ready processes and documentation
Develop and implement policies, procedures, and controls
Risk & Operational Support
Support development and coordination with internal teams of standardized drug testing and incident response protocols
Provide guidance to operations on risk mitigation and safety practices
Participate in store visits and operational reviews as needed
Insurance & Broker / TPA Management
Serve as primary liaison with insurance brokers, carriers, and TPAs
Support renewals, underwriting submissions, and exposure reporting
Ensure integrity and accuracy of claims and exposure data
Provide input on coverage strategies, retention levels, and cost implications
Partner with Legal on complex claims and litigation matters
Additional Responsibilities
Perform additional responsibilities as needed to support risk management operations, process improvement, and business needs
Qualifications
5–8+ years of experience in workers' compensation, risk management, or insurance
Strong experience in multi-state environments
Experience working with TPAs, brokers, and carriers
Demonstrated ability to influence claim outcomes and manage costs
Strong analytical skills with ability to interpret claims data and trends
Experience implementing or improving processes and programs
Retail, dealership, or multi-location experience preferred
Experience in self-insured or SIR environments strongly preferred
Ability to multitask in a fast-paced environment with performance-oriented results
Physical Requirements & Work Environment
In office Monday through Thursday, remote on Fridays with use of computer, phone, and standard office equipment
Ability to remain in a stationary position for extended periods
Frequent communication with internal and external partners
Ability to travel occasionally to field locations as needed for training, audits, and incident review
May be exposed to operational environments (retail/service areas with equipment and noise)
Work Authorization
Candidates must be authorized to work in the United States without current or future
sponsorship.
Our Culture
We operate in a fast-paced, performance driven environment focused on accountability, ownership and continuous improvement.
Equal Opportunity Employer
RideNow is an equal opportunity employer.
We are committed to creating an inclusive environment for all employees and applicants and do not discriminate based on race, color, religion,
sex, national origin, age, disability, or any other protected status.
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