Field Service Engineer, South Carolina

Job Description

The Field Service Engineer provides exceptional technical support, maintenance, installation, and training for TOMRA’s cutting-edge food sorting equipment. This role requires a capable, results-driven individual with the determination to overcome challenges and ensure the seamless operation of TOMRA's solutions, optimized performance, and superior customer satisfaction. The ideal candidate is a proactive problem-solver with a go-getter energy, always seeking solutions to any issue. They are tech-savvy with a deep interest in machinery and automation, and have strong computer skills. Additionally, the candidate should be excited to travel and thrive in a dynamic environment, consistently demonstrating a solutions-oriented attitude to ensure customer success.

Primary Job Functions: 

Perform field service work at customer sites which includes installation, commissioning, testing, integration, optimization, maintenance and repair, ensuring full functionality via troubleshooting machine problems through to resolution

Perform all mechanical, electrical, electronic and optical tuning and setup by analyzing, evaluating and diagnosing equipment

Perform preventative maintenance including preseason service, postseason service and enhancing ongoing performance of machines

React in a prompt and professional manner to customer machine issues in the field. Where an easy fix is not possible, ensure customer is well informed of the next steps and potential costs

Address customer complaints and if necessary, escalate to appropriate stakeholders

Maintain close relationships and work collaboratively with engineering, research & development, sales, customer solution delivery and other internal stakeholders for continuous improvement activities, to advise on any potential sales opportunities and to successfully complete projects. Contribution and collaboration is vital whether its research and development site testing, refurbishment, refitting, upgrades or new installs, all projects require teamwork

Act as the voice of the customer in the value chain to improve products systems and services, by reporting on feedback and comments received in the field leadership, research and development, or sales

Assist with training and development of new Field Service Engineers, as requested

Instruct and train customers on operation of machine, utilization and required maintenance of the systems

Manage and control tools, test equipment, technical documentation and other assigned equipment

Embrace related assignments and responsibilities as required to contribute to the overall success of the team

Complete administrative tasks in an accurate and timely manner

Promote a “Safety First” culture throughout the company, our customers, and our industry