Housekeeping Coordinator, Charleston

Housekeeping Coordinator

Under supervision of the Executive Housekeeper and Assistant Executive Housekeeper, the Housekeeping Coordinator will be responsible for assigning daily assignments to our room attendants, supervisors, and giving a list of VIPs to our houseman attendants. Coordinators are responsible for taking calls from our guests and delegating to all necessary departments or colleagues in the department. Follow and support mission statement and core values. To smile and take ownership of tasks while providing our guests with quality service.Essential Job Functions

Read the log book, follow through special requests, check trace reports and ensure that they are all completed. Do the housekeeping (Springer Miller) opening by assigning room attendant sections and highlighting the VIPs and special requests on the assignment sheets. Prepare supervisor assignments and have all the necessary reports ready for them. Retrieve special attention and VIP guest list and give to the supervisors, give the special requests (traces) to the supervisors.Prepare the houseman assignment sheets and highlight any special requests to go into the guest rooms for the day or any VIP guest arrivals. Answer all calls coming in using the correct etiquette to you. Use the HOTSOS system constantly throughout the day to report and assign issues to other department or service professionals in the department.Be aware of any pending rooms and assign them to supervisor immediately. Ensure the supervisors check all VC rooms and turn up all turn down rooms before 10:00 am call them if a lot of rooms are needed to be inspected and stay on top of the VC, pick ups discrepant and OOO rooms. Rush rooms as needed by the front desk calling the supervisors.Communicate all refuse service, late service and pick ups to the PM coordinator and manager. Run backup reports as instructed to have in case the system goes down. File paperwork as given by manager. Write information in the pass on log. Close out your shift as instructed and file all your shift reports.Education/Experience

High school graduate or equivalent is preferred. Previous experience of one-year plus. Requirements

Requires basic knowledge of computer. Needs to have an aptitude to promote minimum levels of skills and abilities that would create a positive outcome, in a hot or challenging work environment. Able to establish and maintain a safe working environment according to OSHA regulations. Ability to follow directions, perform tasks with attention to detail, speed accuracy, and follow-through.Ability to work without direct supervision. Ability to work well as part of a team, set up and organize workstation with designated supplies and equipment. Restock work areas for the next shift as assigned. Successfully complete the training/certification process for this position. Physical Demands

The housekeeping coordinator must be able to lift twenty-five (25) lbs throughout the day. Must be able to sit/stand for long periods of time. Ability to perform tasks with attention to detail, speed accuracy, and follow-through. Ability to work without direct supervision. Adhere to all health department, sanitation and safety regulation as required by the hotel.Set up and organize workstation with designated supplies and equipment. Replenish supplies and equipment as needed during the shift. Monitor conditions of uniforms. Report faulty equipment, uniform shortages, maintenance needs and safety hazards immediately to your supervisor. Restock work areas for the next shift as assigned.Successfully complete the training and certification process for this position. Salamander Hotels&Resorts is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Salamander is a drug-free workplace and participant in E-Verify.