VMO - Call Center Support, North Carolina

Genesis10 is currently seeking a Call Center Support Specialist with our client in the financial Industry and is located in Charlotte, NC. This is a 12+ month contract position.  Candidates will work onsite 5 days per week.  

Compensation:  $27.50 - 28.75 per hour, depending in experience and skill level. 

Shifts: Either 9am – 6pm or 11am – 8pm

Responsibilities:

Provide frontline support within a call center environment including answering calls and responding to emails

Deliver exceptional customer service while resolving basic technical issues across multiple platforms

Apply sound judgment and problem-solving skills within defined parameters

Manage a strict schedule to ensure maximum phone coverage and SLA adherence

Support users with general technology issues and escalate when appropriate

Document issues and resolutions clearly and professionally

Adapt to evolving processes and demonstrate flexibility in a support-driven environment

Required Qualifications:

6+ months of experience in Business Execution, Implementation, or Strategic Planning – OR equivalent demonstrated through work, consulting experience, military service, or education

Experience in a call center or help desk support role

Basic technical troubleshooting experience

Proficient with Microsoft Office and general PC skills

Strong verbal and written communication skills

Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.

If you have the described qualifications and are interested in this exciting opportunity, please apply!

About Genesis10:

Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:

Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.

The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.

Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)

Behavioral Health Platform

Medical, Dental, Vision

Health Savings Account

Voluntary Hospital Indemnity (Critical Illness & Accident)

Voluntary Term Life Insurance

401K

Sick Pay (for applicable states/municipalities)

Commuter Benefits (Dallas, NYC, SF)

Remote opportunities available

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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