Sr. Content Designer, North Carolina

Title: Sr. Content Designer

Location: Charlotte, NC, Raleigh, NC

Duration: 7 months

Description:

Business Initiative/Purpose: (Goal, Business Impact, Accomplishments from the work)

Sr. content designer to support authentication, alerts, and bulk notifications in the Enterprise and Connected Channel Design segment

Bachelor Degree: (Required, Preferred or Not Required)

Required.

Role Responsibilities: (what they will be doing)

Craft clear, concise, and impactful messaging for time-sensitive servicing notifications, alerts, and authentication flows.

This role sits at the intersection of UX writing and product design—helping users stay informed, engaged, and secure while interacting with our platform.

Play a key role in shaping the way company communicates highly visible, critical information, ensuring clarity, accessibility, and consistency across touchpoints.

Collaborate with cross-functional teams to drive alignment and execution.

Ensures user-friendly messaging for authentication flows, helping clients securely access their accounts with confidence and ease.

Must Have Skills/Prior Experiences: (Vendor should not submit any candidate that does not have these skills/prior experience.)

3+ years of experience in content design, UX writing, marketing, copywriting, or related field

Strong understanding of UX, content design, and information architecture.

Familiarity with A/B testing, user research, and performance analytics.

Ability to manage multiple projects and meet deadlines in a fast-paced, high-visibility environment.

Plus/Nice to Have Skills/Prior Experiences:(Hiring Manager DOES NOT require these skills/ prior experience. However candidates with any of these will be looked at first.)

Experience with bulk notifications, application alerts, servicing messages, and authentication content

Experience with CMS, design tools like Figma, and collaboration tools like Miro

EEO

“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”