Technology and Data - Systems Operations Engineer 3, North Carolina

Job Descriptions:

In this contingent resource assignment, you may: Consult on or participate in moderately complex initiatives and deliverables within Systems Operations Engineering and contribute to large-scale planning related to Systems Operations Engineering deliverables.

Review and analyze moderately complex Systems Operations Engineering challenges that require an in-depth evaluation of variable factors.

Contribute to the resolution of moderately complex issues and consult with others to meet Systems Operations Engineering deliverables while leveraging solid understanding of the function, policies, procedures, and compliance requirements.

Collaborate with client personnel in Systems Operations Engineering.

Required Qualifications:

4+ years of Systems Engineering or Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education.

The primary role of this position is to provide day-to-day support of systems and services in for the Enterprise Messaging SMTP Backbone and Email Security apps that handle the inbound/outbound routing of all email to/from the bank. The primary job is to ensure availability of a large on-premise production environment through proactive monitoring and fast response and resolution to any issues. As part of a 24x7x365 global support team, this position may involve on-call support.

4+ years Production SMTP Email support in a large corporate environment, 25,000 + users; including applications / services as follows: Proofpoint Sentrions (migrating to Proofpoint Cloudmark), Zix/Zixport, Proofpoint on Demand (POD), On-Prem Systems (PPS), FireEye, SMTP Enterprise Relay (SER), Microsoft Defender, application channels.

Other Technical Skills:

4+ years Sendmail or Postfix experience config

2+ years of secure email product experience (Zix, TLS)

1+ year of Splunk experience searching logs as well as creating dashboards/reports/queries as needed

1+ year Experience with Linux/UNIX scripting

Experience with monitoring, observability, and reporting tools (Nagios, Thousand Eyes, bash scripts, Grafana).

Experience with implementing TLS (opportunistic and enforced) SPF, DKIM signing, and DMARC authentication methods to improve reputational security.

Note: this is not mailbox/Exchange/Exchange Online support

Test and implement changes using enterprise change management processes.

Interact and communicate frequently within own team and with other teams (Messaging Backbone Engineering, Messaging Client Services, Networking, DNS, Data Loss Prevention (DLP), Email Security, Exchange, Firewall).

Excellent verbal, written, and interpersonal communication skills

Knowledge and understanding of technology support: event analytics and incident handling

Experience determining the root cause of identified issues

Knowledge and understanding of technology monitoring applications to ensure 24x7 uptime

Ability to work effectively under minimal supervision and follow specific guidelines

Knowledge and understanding of Service Now, Agile Kanban and Jira

Ability to follow corporate policies, procedures, and regulatory requirements

EEO:

“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”