Customer Service Representative, Charlotte

Kimbrell's Furniture - Customer Service Representative (CSR)

Are you passionate about helping people, building relationships, and being part of a high-energy retail team? Kimbrell's Furniture is looking for a Customer Service Representative (CSR)

who thrives on delivering exceptional customer experiences while supporting sales growth and long-term customer relationships. Why Join Kimbrell's? At Kimbrell's, we don't just sell furniturewe create lasting customer relationships. This role is more than customer service; it's a career opportunity

with a path into leadership and sales roles. If you're motivated, people-focused, and ready to grow, we want to meet you. What You'll Do As a CSR, you'll play a key role in ensuring every customer has a seamless and positive experience: Deliver a welcoming and professional experience in every interactionBuild strong relationships that drive loyalty and repeat business Guide customers through their journeyfrom first visit to ongoing support Partner with the sales team to help drive revenue Assist with follow-ups, outreach, and customer engagement Support promotions, events, and in-store initiativesHelp customers understand financing options and payment plans Assist with credit applications and transactions Provide solutions-oriented support for account questions Maintain accurate records and documentation Use POS systems and tools efficiently Support daily store operations and team collaborationWhat We're Looking For Strong communication and people skills A customer-first mindset with a passion for helping others Sales-driven attitude with the ability to build relationships Organized and able to multitask in a fast-paced environment Willingness to learn financial processes and systemsYour Future Starts Here Assistant Store Manager Store Manager Sales Consultant Make an Impact At Kimbrell's, you'll be part of a team that values service, trust, and growth . If you're ready to build a careernot just work a jobapply today. *The above-listed are a few of the duties and responsibilities associated with the Customer Service Representatives' role and are not intended to be a comprehensive list of all duties* Compensation: $14.00 - $16.00 per hourWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. The first Kimbrell's furniture store opened in downtown Columbia, SC in 1915. In its 110th year, Kimbrell's Home Furnishings (Furniture Distributors, Inc.) is recognized as a Top 100 Furniture retailer and operates 44 stores to serve customers across both North and South Carolina, with its headquarters and distribution center based in Charlotte, NC.Founding principles continue to guide the company. Kimbrell's believes for the company to be successful, its people must be successful. The company aims to treat employees as "family," working together to improve the happiness and well-being of others through home furnishings. The company also aims to treat customers as "family" through its superior customer service.Kimbrell's hand-selects furniture to uniquely offer customers a combination of style and value. Kimbrell's partnerships with Sealy and Jamison also offer comfort and value in its exclusive mattress lineups. Kimbrell's has expanded its quality home furnishings to include appliances, electronics, outdoor, and home decor that enhance customers' homes. A mainstay for the company remains its own in-house financing program that offers customers personalized credit.Kimbrell's remains a family business dedicated to: Affordable style Friendly service Personalized credit Comfortable shopping