Customer Service Representative, Charlotte

Customer Service Representative
CRG is currently seeking Customer Service Representatives on behalf of one of our large, well-established clients in the food and beverage industry.
This is an excellent opportunity to join a fast-paced, customer-focused organization that values professionalism, teamwork, and service excellence.
The Customer Service Representative will serve as the first point of contact for customers, handling inbound and outbound calls related to product inquiries, order status, account support, and issue resolution.
The ideal candidate is professional, detail-oriented, and passionate about delivering exceptional customer experiences.
Location:
Charlotte, NC
Schedule:
Monday-Friday 8am-5pm
Compensation:
$*****/hour
Opportunity Type:
Contract to permanent
Responsibilities
Answer inbound customer calls in a timely and professional manner
Respond to inquiries regarding products, pricing, orders, and delivery status
Resolve customer concerns and complaints efficiently and courteously
Accurately document all customer interactions in the system
Process orders, returns, and account updates as needed
Collaborate with internal departments to ensure customer satisfaction
Meet performance metrics including call quality, productivity, and attendance standards
Qualifications
1+ year of customer service or call center experience required
Strong verbal communication and active listening skills
Basic computer proficiency and ability to navigate multiple systems
Ability to work in a fast-paced environment
Professional, dependable, and customer-focused mindset
Category Code: JN003