Customer Service Representative, Charlotte

Description Fathom Realty is looking for a Customer Service Specialist to join our dedicated team in Cary.
This full-time, remote position offers an excellent opportunity for entry-level candidates eager to kickstart their career in the real estate and mortgage industry.
As a Customer Service Specialist, you will be the first point of contact for our clients, providing exceptional support and guidance to ensure a smooth and satisfactory experience.
You will play a crucial role in addressing client inquiries, resolving issues, and enhancing our overall service quality, all while contributing to our mission of delivering outstanding real estate solutions.
We offer a competitive hourly salary , along with a supportive work environment that values professional growth and development.
Responsibilities Assist clients with inquiries via phone, email, and chat
Provide accurate information about services and procedures
Resolve client issues promptly and effectively
Maintain a positive and professional demeanor at all times
Document client interactions and feedback in the system
Collaborate with team members to improve service quality
Participate in training sessions to enhance product knowledge
Support other departments as needed to ensure client satisfaction
Requirements High school diploma or equivalent
Strong communication and interpersonal skills
Ability to work independently in a remote environment
Basic knowledge of real estate or mortgage processes is a plus
Proficiency in using customer service software and tools
Excellent problem-solving skills and attention to detail
Ability to handle multiple tasks and prioritize effectively
A positive attitude and a passion for helping others
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