Customer Service/Marketing Associate, Charlotte

Customer Service Representative (CSR) / Marketing Associate
Compensation: $50,000$60,000 starting base Location: North Charlotte
Overview
We are seeking an energetic and detail-oriented Customer Service Representative (CSR) / Marketing Associate to join our team.
This hybrid role is ideal for someone who is customer-focused, highly organized, and excited about supporting both operational and marketing initiatives.
If you thrive in a fast-paced environment and enjoy wearing multiple hats, this is a great fit.
Key Responsibilities
Customer Service
Serve as the primary point of contact for customer inquiries via phone, email, and online platforms
Process orders, provide product information, and resolve customer issues with professionalism and empathy
Maintain accurate records of customer interactions and follow up as needed
Support internal teams by communicating customer needs and feedback
Marketing Support
Assist in developing and executing marketing campaigns across digital and traditional channels
Create and update marketing collateral, social media content, and promotional materials
Coordinate events, trade shows, and community engagement activities
Track campaign performance and assist with reporting metrics
Qualifications
13+ years of experience in customer service, marketing, or a related role
Strong communication and interpersonal skills
Proficiency with Microsoft Office; familiarity with CRM or marketing tools is a plus
Organized, proactive, and able to multitask effectively
A team-oriented mindset with a willingness to learn and grow
What We Offer
Competitive base salary ($50,000$65,000 depending on experience)
Opportunity for career growth in both customer operations and marketing
Collaborative and supportive team culture
Benefits package (details TBD based on final employment type)