Administrative Assistant/Customer Service, Charlotte

Administrative Assistant
Our client, a growing construction services provider in Charlotte, is seeking an Administrative Assistant with strong Customer Service skills to join their team.
Essential Functions
Maintain a filing system, ensuring documentation/information is current and can be readily retrieved.
Customer Service
Handle incoming calls, emails, and company related correspondence daily, including customer inquiries and complaints, routing inquiries/requests to appropriate individual/department for response, following up and providing any coordination necessary to ensure response occurs in timely, efficient manner.
Assist customers with immediate needs and help employees with tasks related to customer requests.
Assist with AR
Track paperwork, process new work/projects, change the status of work/projects, complete CUs, create invoices for all jobs and keep a detailed record of start and end dates in a separate log.
Working on and submitting proposals
Perform other duties as required and/or assigned.
Assist and support field management on projects and daily business needs.
Minimum Qualifications
3 years of related clerical or administrative experience related to work orders and invoice processing.
Abilities to perform duties associated with scheduling, prioritizing work orders, and payroll.
Strong organizational skills with high attention to detail and quality of work.
Ability to work under pressure to meet deadlines in a fast-paced, dynamic environment while managing multiple tasks.
Ability to establish and maintain strong relationships and deliver exceptional customer service experience to both internal and external customers.
Ability to effectively take action to solve problems while exhibiting sound judgement.
Excellent written and verbal communication skills.
Ability to be results-oriented, taking initiative to make things happen, accept accountability, and have a "can do" attitude.
Advanced proficiency in Microsoft Office applications.
Preferred Qualifications
An Associate Degree in Business Management or similar discipline.
Experience in a construction or property management a plus but not required
Salary of $40K to $60K plus excellent benefits