Customer Service Representative - Onsite, Charlotte

divh2Job Opportunity at InteLogix/h2pPay rate: $18/hr/ppAt InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential.
As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact.
We believe in the power of teamwork, integrity, and the commitment to excellence.
Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us.
Together, we can make a difference.
/ppIf you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!
/ppIn this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.
/pulliAre you energetic, enthusiastic with an engaging personality?
/liliAre you driven to deliver effective results while providing excellent customer service?
/liliDo you have extraordinary communication skills?
/li/ulpWhats in it for YOU?
/pulliPaid Training/liliMedical, Dental, and Vision Insurance/liliPaid Time Off/liliEmployee Discounts/liliFull-time, non-seasonal/liliCareer Advancement/li/ulpResponsibilities:/pulliGreets and assists customers in Storefront lobby.
/liliPerforms opening and closing duties in Storefront lobby.
/liliPerforms CSR Greeter duties throughout the shift.
/liliProcesses mail and fax applications; processes correspondence received via mail or fax; processes account replenishments; processes account closures; processes payment return correspondence.
/liliMaintains an above-average attendance record.
/liliScans documentation for attachment to accounts.
/liliMaintain good working relationships with assigned supervisors and coworkers.
/liliWork safely without presenting a threat to self or others.
/liliNegotiates payments and fee reductions up to established limits.
/liliReviews notices and verifies data through use of several computer systems/liliRecords individual completed daily work statistics.
/liliTroubleshoots situations accurately, quickly, and efficiently for phone customers.
/liliAssists other departments or functions with tasks when needed.
/liliPerform additional duties as required by management.
/li/ulpQualifications:/pulliMust be 18 years of age or older/liliHigh School Diploma or equivalent required/liliAbility to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions/liliPossess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone/liliExcellent communication skills, both, oral and written/liliSuperb attendance, so you can be there when our customers need us/li/ul/div