Customer Service Representative, Statesville, NC

job summary:
A prominent manufacturing company in the Statesville, NC area is seeking a Customer Service Representative (CSR) to serve as the primary point of contact for customers and internal teams. The CSR will ensure accurate order processing, clear communication and timely delivery. The role supports operations, logistics, and quality to manage customer orders from entry through shipment. This is a salaried role in the $60K+ range, plus full benefits and paid time off!

location: Statesville, North Carolina
job type: Permanent
salary: $60,000 - 65,000 per year
work hours: 8am to 4pm
education: No Degree Required

responsibilities:

• Enter, review, and manage customer orders in the company's ERP system (AS400) with a high level of accuracy.

• Coordinate order confirmations, revisions, cancellations and changes.

• Track orders through production, scheduling and shipping to ensure on-time delivery.

• Troubleshoot software operating systems with corporate IT assistance.

• Maintain accurate shipping documentation and timelines.

qualifications:

• Experience level: Entry Level
• Education: No Degree Required

 
skills:

• Cisco
  
  
  Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
  At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact .
  
  
  Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
  
  
  This posting is open for thirty (30) days.