Dispatch Lead, Charlotte

Dispatch Lead

Tip Top Garage Doors | Charlotte, NC Tip Top Garage Doors is looking for a dependable, detail-oriented Dispatch Lead to serve as the heartbeat of our daily operations. In this role, you'll coordinate schedules, support our field technicians, and help deliver a smooth, professional experience for our customers. If you enjoy problem-solving, multitasking, and being the go-to person who keeps everything on track, this could be the perfect fit.What You'll Do

Schedule and dispatch service and repair calls based on technician location, availability, and skillset Monitor and adjust schedules in real time to respond to changes, emergencies, and customer needs Communicate clearly and professionally with technicians, customers, and management throughout the dayReview daily jobs to ensure correct skill levels, parts, notes, and payment details are in place Optimize routes to reduce drive time, improve efficiency, and minimize callbacks Serve as a primary point of contact for customersanswering questions and setting clear expectations Accurately document customer interactions and ensure proper follow-upHandle inbound calls and route them appropriately Support the office and operations team with additional administrative tasks as needed What We're Looking For

High school diploma or equivalent 3+ years of dispatching, scheduling, or service coordination experience Garage door industry experience preferred Familiarity with ServiceTitan or similar scheduling software is highly desirable Strong multitasking, organization, and time-management skills Clear, professional written and verbal communicationCalm, solution-focused mindset under pressure Team-oriented attitude with a willingness to jump in and help where needed Comfortable using computers and learning new systems quickly What We Offer

Competitive hourly pay: $20$24/hr (DOE) Comprehensive benefits package, including: Health, Dental&Vision Insurance Paid Time Off&Paid Holidays 401(k) with company match Employee discounts&referral bonuses Ongoing training and development A supportive, team-first culture with opportunities for growth into senior or leadership roles If you're ready to join a dependable, growing garage door company where your work truly matters, Tip Top Garage Doors would love to hear from you. Apply today and help keep our operationsand our customersmoving forward.Guild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Tip Top may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check. *This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.Pay Range $20 - $24 USD By submitting your application, you consent to receive text messages, emails, and phone calls from Guild Garage Group and/or our coalition of partnered brands regarding job opportunities, application status, and recruiting-related communications. Message and data rates may apply. You may opt out of receiving text messages at any time by replying STOP.