Customer Service Representative, Cheektowaga

Do you excel at delivering exceptional customer service? If so, we have a spot on our team for a Customer Service Representative. We are looking for a Customer Service Representative (CSR) who will engage with our customers, provide exceptional service, and ideally has some purchasing or inventory management knowledge.

Responsibilities:
• Create and track sales orders, purchase orders, and invoices
• Maintain a high level of professionalism with customers demonstrating excellent customer service
• Ensure orders are input accurately and follow up on missing information and open orders
• Control and manage incoming and outgoing documents
• Respond to customer questions with accurate and relevant information promptly

Requirements

• A high school diploma and 1-3 years of customer service experience is preferred

• Able to complete assigned tasks working with little to no supervision

• Good written and oral communication skills and excellent organizational skills

• Experience using Microsoft Word, Excel, and Outlook

• Knowledge of purchasing or inventory management is desirable

• Good interpersonal and leadership skills

• Able to sit or walk for extended periods of time and lift up to 35 pounds unassisted repeatedly throughout the day

• Comply with all safety guidelines to ensure a safe work environment

• Successfully pass the required pre-employment background check and drug screen

Benefits

Medical Insurance, Dental Insurance, Vision Insurance, and PTO