Customer Service Representative - Rta, East Amherst

Customer Service Representative
Garnet River is a full-service information technology company that customizes solutions for its clients.
We solve challenges through staff augmentation, project-based teams, and technical solutions.
Our staffing division works as a recruiting arm for technical companies in the region and across the country.
Clients turn to us to help them find talent.
We are currently seeking Customer Service Representatives for an international company that operates within the transportation industry.
The Representative will provide a service to customers who require assistance with travel directions in the Chicago, Illinois area.
They will be responsible for providing professional, knowledgeable, and courteous support to all customers.
This position typically works under close supervision and direction.
This position requires 100% onsite presence based out of Buffalo, NY.
Job Duties
Determine reason for call - Travel information, ADA, Items Lost & Found, RTA fare applications, transit specific complaints
Use Translation service to provide accurate directions
Use multiple websites for travel planning & various transit programs
Submit customers mailing request for bus & train schedules
Accurately record and post unplanned Detour instructions
Adaptable in communicating information to general public
Qualifications
High school degree, or equivalent, plus 1 year experience in a Customer Service/Call Center.
Must be a good team player.
Must possess a positive attitude.
Must excel in a fast-paced environment.
Able to work and respond in a high-volume situation.
Willing to work extended hours.
Ability to type 40 plus words per minute (WPM).
Proficient in Microsoft Office
$*****
Garnet River LLC is an Equal Employment opportunity/Affirmative Action (EEO/AA) employer.
Minorities/Female/Disabled/Veteran (M/F/D/V)