Customer Service Associate, East Amherst

divh2Customer Service Associate/h2pThe hourly range for this position starts at $*****/hour- $*****/hour, depending on experience, qualifications and location.
Final compensation will be determined during the interview process.
/ppstrongPosition Responsibilities:/strong/ppThe ideal candidate brings strong communication skills, and a background in customer service and a passion for helping clients succeed.
This individual will assist all customer calls by providing clinical knowledge, determining product needs, entering orders correctly, handling complaints, and successfully connecting the caller to the correct department or person.
/ppstrongEssential Functions:/strong/pulliAnswer incoming telephone calls, transfer calls when necessary/liliProvide customer needs determination and assist customers with their orders/liliProvide customer with navigating assistance with Ivoclar.com/liliAssist clinical customers with product usage and offer resolution via E-mail and phone/liliPrepare and enter customer orders.
Coordinate literature requests when necessary/liliProvide support to Clinical Sales and Inside Sales Account Managers by responding to product and/or literature requests/liliProvide customer assistance in tracking packages, locating or replacing orders/liliPerform other clerical/administrative duties or assist in special projects as assigned by the Customer Service Management team/li/ulpstrongYour Qualifications:/strong/pulliPrevious customer service experience required.
Experience in a product- related environment preferred.
/liliStrong communication, telephone, computer and data entry skills required/liliAbility to work independently, prioritize and multitask in a dynamic environment/liliERP/CRM/Salesforce experience highly desired/liliDental Degree or background a plus/li/ulpstrongPhysical Demands:/strong/pulliMust be able to sit for up to 8 hours a day, view computer monitor and move about effectively to fulfill the essential functions of the job.
Manual dexterity needed for alpha/numerical computer input.
/liliAbility to perform filing duties, bend and lift ***** lbs.
/li/ulpstrongBenefits Offered:/strong/pulliMedical plan/liliPrescription drug coverage/liliDental plan/liliRetirement savings plan/liliDisability benefits/liliFlexible spending account/liliVoluntary benefits/liliTime off program/liliWellness program/li/ulpstrongLets achieve our goal together.
/strong/ppIf you are looking for a job where you can contribute actively, develop personally and professionally and make a lasting difference then this is the right place for you.
As an international family business with a long-term perspective, we know that it is our around **** employees that are the key to our success.
Lets achieve our goal together: Making people smile.
/ppIvoclar is committed to Equal Employment Opportunity and Affirmative Action and, as such, affirms in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, religion, color, national origin, citizenship, sex, age, veteran status, disability, genetic information, sexual orientation, gender identity or any other protected characteristic.
Ivoclar will not discriminate against persons because of their disability and will make reasonable accommodations for known physical or mental limitations of qualified employees and applicants with disabilities.
We will also make reasonable accommodations during the interview and selection process.
/ppCandidates must be legally authorized to work in the United States on a permanent basis.
This position is not eligible for employer-based visa sponsorship now or in the future.
/ppEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
/p/div