Ecommerce Customer Service Representative, New Hudson

PROLIGHTING, a leading online lighting supply company, is seeking a driven and passionate Customer Service Representative to join our team.
We offer a wide range of innovative, high-quality lighting products to professionals in the trade, design & building industry along with end users.
We pride ourselves on exceptional customer service, industry expertise, and delivering tailored solutions.
Job Duties Include:
Answering customer service phone calls, live chats, and emails from customers and suppliers
Following up with customers and suppliers via email, phone, and live chat
Quoting inventory, lead-time, and pricing data to customers
Working cross-functionally with sales, product, marketing, and operations teams
Managing customer inquiries, resolving issues, and ensuring exceptional shopping experiences
Creating/updating supplier POs
Updating customer orders with tracking, backorders, etc.
Order fulfillment, process drop shipments as needed
Requirements
Job Skills:
Servant/hospitality mentality
Ability to view every customer interaction as a sales opportunity
Strong written and spoken communication skills (email, phone, chat)
A positive attitude and positive voice
Ability to manage multiple projects simultaneously
Ability to remain calm and thrive while multi-tasking
Knowledge of electrical/lighting/mechanics preferred but not required
Knowledge of G Suite
Experience with Microsoft Excel
Experience with CRMs and e-commerce platforms
Familiarity with Magento, Shipstation, Slack, Monday.com, Livechat Inc, Finale Inventory
Benefits
Health Care Plan (Medical, Dental & Vision)
401K
Paid Time Off (Vacation, Sick & Public Holidays)
Our Core Values:
Desire to Grow
Professionalism Always
Understand the Customer's Needs
Attitude is Everything
Be Vocal & Willing to Adapt
Why Join Us?
At PROLIGHTING, we value our team members and offer a comprehensive benefits package, including health insurance, retirement plans, and an employee discount.
If you're looking for a dynamic and exciting work environment where you can contribute your skills and ideas, we invite you to join our team!
Here are a few reasons why you should consider joining us:
Opportunity for Growth: As a mid-size e-commerce business, we offer a unique opportunity for personal and professional growth.
You'll have the chance to take on new challenges, expand your skill set, and significantly impact the company's success.
Collaborative Work Culture: We foster a collaborative work culture that values teamwork, open communication, and innovation.
Entrepreneurial Environment: We embrace an entrepreneurial spirit and encourage our employees to think creatively, take ownership of their work, and explore new ideas.