Call Center Representative - Saturday Shift, Mount Laurel

Job Title
Fieldprint Call Center Representative
Job Description
Fieldprint call center representatives take incoming calls from customers and clients relating to our electronic fingerprinting and identity management services.
This is an on-site position located in Mt. Laurel, NJ.
The rate of pay for this position is $*****/hour plus $1.80/hour ($19 total/hour) for those with a standard schedule that includes a Saturday.
We are seeking the following shift: Monday, Tuesday, Thursday, Friday, Saturday (Wed/Sun off) 10am-6pm.
(Training is the first 2 weeks from 9:30am-5:30pm)
Responsibilities
Receive incoming calls regarding fingerprinting requests
Determine locations via phone/computer for fingerprint collection
Follow up with fingerprinting site vendors to obtain all related documentation
Prepare and send welcome packets to new clients
Process fingerprints and channel to the appropriate agency
Monitor and maintain call center telephone line
Required Skills
Excellent phone, computer, and administrative skills
Excellent customer service skills
Professional and positive attitude
Ability to work in a fast paced environment
Proficiency in Microsoft Office suite, including Word and Excel
Bilingual in Spanish a plus, but not required.
Education
The candidate we are seeking will have at minimum a high school diploma or equivalent.
Benefits
Medical, dental and vision coverage with spouse/family coverage options
401K plan with generous company match
Flexible spending accounts
Voluntary insurance coverage plans (life, disability, etc.)
Paid lunch breaks
Paid time off
Paid holidays
Paid training program/ Internal employee development
Overtime options available
Casual dress code
Flexible work schedules
Employee referral bonus program
Additional Information
All candidates are subject to a drug test and a background screening.
Fieldprint, Inc is an equal opportunity employer.
Qualified candidates will be considered in a non-discriminatory manner without regard to legally protected characteristics.