Dispatcher, Pennsauken

Position Overview
The Major Accounts Dispatcher plays a critical role in supporting our largest clients at the Pennsauken Branch.
This individual will serve as the primary point of contact for scheduling and coordinating maintenance, repairs, and emergency service calls through customer portal systems.
The ideal candidate brings a strong dispatching background, exceptional organizational skills, and a commitment to delivering outstanding service to our major accounts.
Key Responsibilities
Manage and schedule maintenance, repairs, and emergency service calls through customer portal systems
Serve as the dedicated dispatcher for major account clients, ensuring timely and accurate service scheduling
Upload job hazard analysis (JHA) documents and safety certificates into customer portals as required
Collaborate with branch dispatchers to ensure efficient, on-time scheduling across all service calls
Monitor open work orders and proactively communicate status updates to customers
Maintain accurate records of all service activity within dispatching and CRM systems
Coordinate with field technicians to confirm availability, routing, and job readiness
Respond promptly to emergency service requests and escalate as appropriate
Requirements
2–3 years of professional dispatching experience
Demonstrated proficiency working within customer portal systems (required)
Strong organizational and multi-tasking skills in a fast-paced environment
Excellent verbal and written communication skills
Ability to work collaboratively with internal dispatching teams
Detail-oriented with a commitment to accuracy in scheduling and documentation
Reliable and punctual with the ability to manage shifting priorities
Preferred Qualifications
Dispatching experience within the Power Generation industry (strong plus)
Familiarity with Salesforce or similar CRM platforms
Experience uploading compliance documents such as JHAs and safety certificates
Background in service coordination within a technical or field services environment