Customer Service Representative, Norfolk

divh2Job Title/h2pWork Schedule: M-F, Generally 8am-5pm/ph3Position Overview/h3pPrepare customer reports that support tracking/tracing of imports and exports.
Schedule loads for pickup and delivery based on availability, stack counts and vessel schedules.
Communicate all service requirements to dispatch operations and update notes in operations dispatch screens in our operating system (SWS).
Audit driver documents.
Send Customers PODs.
Manage and maintain Missing Document Reports (MDR), along with Closed Not Invoiced (CNI) order status reports.
Propose and implement procedures to improve overall customer service.
/ph3Essential Functions/h3ulliReceive and enter orders reviewing and noting rates and service requirements/liliTrack trace import containers and schedule according to available capacity and Available Free Time/liliTrack In bound vessels and schedule exports ensuring cargo loading within the ERD cut off/liliCommunicating with customers and operations regarding schedule changes and service issues/liliUpdate orders in SWS with notes and adding accessorial services and charges/liliMonitor and manage group and personal email accounts ensuring prompt response to customer requests/liliCommunicate with and prepare reports for Key account ie.
Goodyear, Caterpillar and KN/liliAssisting with dispatch operations and collections as needed/liliGather and enter needed documents into SWS ensuring prompt invoicing and driver settlements/liliManage and update customer portals ie.
BLUME EDI/liliGreet and Assist drivers making cargo pickups or deliveries to our facility/liliResearch warehouse cargo availability.
If cargo is released and available, assign drivers doors for cargo loading as required/liliAlert and Direct warehouse staff as to loading and unloading of cargo/liliReview Bills of Lading with drivers and acquire signatures/liliSend documents (loading / unloading tallys BOLs) to imaging/liliSend documents to customers and request authorization for final charges/liliFile Hard copies of documents in filing cabinets/liliAssist truck dispatch as needed/liliOther duties as assigned/li/ulh3Overall Abilities and Skills Desired/h3pAt least 1 year of experience preferred, willing to train.
Intermodal experience preferred.
Computer literate with Data entry skills.
Excellent communication and organizational skills.
Ability to multi-task.
Must be forward thinking.
Must be able to work independently.
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