Benefits Call Center Representative, Chesapeake

Benefits Call Center Representative
ONSITE Chesapeake, VA Monday Friday | Must be available to work an 8-hour shift between 9:00 AM 8:00 PM Pay: $15/hour during training; $16/hour after training please note this rate may be below your state's minimum wage.
Consider this when applying.
No weekends required!
About the Role
As a Benefits Call Center Representative, you'll support customers by answering inbound calls related to defined benefit pension plans and retirement programs.
This includes assisting callers with pension eligibility, benefit calculations, payment options, retirement estimates, and general pension-related inquiries.
You will manage a steady call volume while navigating multiple systems and processing requests according to established guidelines.
Accuracy, attention to detail, and strong customer service skills are essential when handling sensitive retirement information.
This position requires a self-motivated individual who can remain focused, meet performance expectations, and deliver a professional, positive experience for every caller.
Requirements:
We're seeking candidates with strong communication skills and a customer-first mindset.
To succeed in this role, you must have:
Previous customer service and call center experience
Experience with defined benefit pension plans, retirement programs, or employee benefits preferred
Strong keyboarding skills and proficiency in MS Office
Excellent verbal and written communication skills
Strong problem-solving skills
Ability to multitask effectively while navigating multiple systems
Ability to follow guidelines and process transactions accurately
Ability to work independently and stay motivated in an onsite environment
High school diploma or GED
Successful completion of background check and drug test
Must be 18 years of age or older
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information.
For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance.
In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive.
In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.
The estimated salary range for this role is $29,****** - $37,******.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.