Remote Senior Call Center Representative, Norfolk

Overview TechOp Solutions is seeking Senior Call Center Representatives with exceptional communication skills, strong analytical abilities, and a commitment to service excellence.
The ideal candidate will be detail-oriented, adaptable, and thrive in a fast-paced, high-volume environment.
These individuals will play a critical role supporting our client's operations by reviewing, analyzing, and documenting sensitive information while ensuring accuracy, confidentiality, and compliance.
Remote position, but candidate must reside within Norfolk, VA or nearby cities.
Responsibilities Answer and track incoming calls
Prepare and submit accurate, detailed reports in government systems
Train and onboard new CSRs
Conduct database and open-source research
Route and escalate calls appropriately
Other duties, as assigned
Requirements 5+ years experience in a call center
Associates Degree
Proven ability to multitask while communicating and inputting data
Strong written and verbal communication skills
Proficiency with telephony systems, CRMs, and Microsoft Office Suite
Experience in handling sensitive information
Benefits TechOp Solutions is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws.
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