Member Services Support Specialist, Cheyenne

Member Services Support Specialist (Temporary)

Helping Good Dogs Do Great Work—One Paw Print at a Time

Department:

Member Services

Employment Type:

30 Hours/Week, Temporary

Work Location:

100% On Site

Reports To:

Office Manager / Executive Director

Position Summary

Are you the kind of person who loves keeping things organized, enjoys helping others, and believes behind the scenes work is just as important as center stage moments?

The

Member Services Support Specialist

is a vital part of our pack—keeping tails wagging by ensuring our members, Tester/Observers, facilities, and the public receive prompt, friendly, and accurate support. From fulfillment and shipping to inventory and member communications, this role helps keep our mission moving forward smoothly and efficiently.

If you’re detail oriented, dependable, and excited to support an organization dedicated to therapy dogs and the people they serve—this may be your perfect fit.

What You’ll Be Doing

Member Communications&Support

Serve as a

friendly, first point of contact

for member questions via phone and email

Respond to inquiries with professionalism and care, routing complex issues to the right team members

Manage correspondence related to certificates, visit documentation, appreciation requests, and general member needs

Support members, Tester/Observers, and facilities with a warm, service oriented approach that reflects our values

Fulfillment&Shipping (a.k.a. Making the Magic Happen)

Handle daily outbound fulfillment including Shopify orders, T/O packets, handbooks, applications, booth and promotional materials

Process incoming mail and prepare outgoing shipments on behalf of staff

Ensure the right items go out the door—on time and accurately

Inventory&Supply Management

Keep merchandise and office supplies

organized, stocked, and easy to find

Monitor inventory levels and submit replenishment requests on schedule

Prepare packets, certificates, tags, and other materials that keep operations running smoothly

General Operations

Participate in cross training to support team coverage and continuity

Lend a paw with other duties as assigned by the Office Manager or Executive Director

What We’re Looking For

Interpersonal&Communication Skills

Friendly, patient, and professional in all interactions

Comfortable communicating with members, Tester/Observers, board members, and staff

Able to balance warmth with accuracy and efficiency

Organization&Work Style

Exceptionally organized with strong attention to detail

Self motivated, reliable, and able to independently manage recurring tasks

Enjoys working both independently and as part of a collaborative team

Technical Skills

Proficient in

Google Workspace or Microsoft Office

; comfortable learning new systems

Experience with order fulfillment platforms (like Shopify) or shipping systems is a plus

Experience with CRM or membership databases preferred

Content Knowledge

Interest in therapy dogs and animal assisted activities strongly preferred

Willingness to learn and follow organizational rules, procedures, and philosophy

Why Join Our Pack?

You’ll be part of a mission driven organization where your work directly supports therapy dog teams making a positive difference every day. If you love organization, service, and being part of something meaningful—we’d love to meet you.

Pay Details:

$17.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

The California Fair Chance Act

Los Angeles City Fair Chance Ordinance

Los Angeles County Fair Chance Ordinance for Employers

San Francisco Fair Chance Ordinance

Massachusetts Candidates Only:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.