Front Office Manager - Outpatient Physical Therapy Practice, Illinois

Overview:
Front Office Manager Opportunity with IMPACT Physical Therapy - Be The First Impression That Sets The Tone For A Great Patient Experience!

 

Are you the go-to person for keeping things running smoothly in a busy clinic? Do you take pride in delivering excellent service? If so, IMPACT Physical Therapy wants to meet you!

 

We are a PT-owned, outpatient rehab practice with a mission to Make An Impact—for our patients, our team, and the communities we serve. We're currently seeking a Full-Time or Part-Time Front Office Manager to join our dynamic Chicago team.

 

As the face of our clinic, you'll play a key role in creating a seamless and supportive experience for every patient from their very first interaction. 

 

Why Choose Impact?

 

- Full suite of benefits including Medical, Dental and Vision coverage (and more!), PTO and 401K

- A welcoming, colaborative clinic environment where your contributions truly matter

- Eligible for year-end bonus opportunity

Responsibilities:
What You Will Do:

 

Welcome patients with warmth and professionalism—whether in person or by phone

Own the check-in/check-out process, including collecting co-pays and verifying insurance

Accurately manage scheduling and appointment flow using our EMR

Handle insurance verifications, authorizations, and follow-ups with confidence

Maintain efficient front desk operations while enforcing clinic policies and procedures

Collaborate with our clinicians and support team to ensure exceptional patient care

Occasionally assist with therapy tech support and light clerical duties

Qualifications:
Who You Are:

You’re detail-oriented, organized, and confident managing a busy front desk

You have experience with insurance verification, EMRs, and clinic operations

You thrive in a structured environment and aren’t afraid to enforce policies tactfully

You’re a natural problem solver and multitasker with a service-first mindset

Prior experience in a physical therapy or medical setting highly preferred, but not required

Pay Range:
USD $20.00 - USD $24.00 /Hr.