Research Operations Manager Chicago Or Remote*

Welcome to NinjaTrader, a leading trading platform and futures brokerage dedicated to empowering traders worldwide.
Responsibilities
Design efficient research workflows and processes by evaluating current research operations from project intake through delivery and building repeatable systems that reduce friction.
Ensure research practices adhere to company standards, including regulatory and compliance requirements, and internal best practices for brand voice and participant experience.
Build and manage a customer research panel, including platform onboarding, recruitment strategy, and governance of contact frequency.
Manage day-to-day research logistics by supporting study setup, launch, monitoring, and troubleshooting while coordinating access to the research panel.
Qualifications
At least 5 years of experience in research operations, panel management, or the operational or project management side of market research.
Proven track record of building a research operations function from the ground up.
Strong understanding of quantitative and qualitative research project workflows.
Working or conceptual knowledge of quantitative and qualitative research methods, especially sampling and study design.
Strong organizational and project management skills.
Experience working with cross-functional teams and driving successful outcomes.
Exceptional communication skills with the ability to collaborate with stakeholders of varying research experience levels.
Self-starter who thrives in a fast-paced, dynamic environment and brings clarity to ambiguous situations.
Low ego, high emotional intelligence, and a collaborative work ethic.
Bonus Points For
Experience building a customer research panel.
Familiarity with CRM-based participant workflows.
Background in fintech, financial services, or trading platforms.
Knowledge of the Research Ops landscape, including frameworks like the Eight Pillars of User Research or Nielsen Norman Group's Six Core Components.
Compensation: Salary range $105,000 – $125,000 USD, plus a target bonus of 10% (50% individual, 50% team).
The role includes a 401(k) plan with up to 3.5% company match and annual paid time off (average 18 days).
Additional paid holidays and other benefits are provided.
Location
Chicago, IL (remote option for certain states: CA, CO, FL, GA, IL, IN, MN, MO, MT, NJ, NY, NC, OH, OR, PA, SC, TX, UT, VT, VA, WA, DC, WI).
Hybrid Work
In-office Monday through Thursday (remote on Mondays and Fridays).
20 additional remote days annually.
5 company-wide office-optional weeks tied to major holidays.
Core Benefits
Generous PTO.
7 paid holidays annually (+5 conditional holidays).
1 service day annually.
401(k) with 3.5% company match.
Life and disability insurance covered 100% by NinjaTrader.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status.
We are proud to be an equal-opportunity workplace.
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