Concierge, Hines

Concierge Clerk

Cornerstone Residential is a comprehensive property management company committed to providing exceptional service while maximizing revenue for our partners. Our mission is to protect and enhance the value of the properties we manage, ensuring they thrive in a competitive market. Today, we manage over 23,000 housing units across 229 communities throughout the western and mid-United States.At the heart of our operation is a strong focus on resident and employee satisfaction, which we believe is essential for maintaining high occupancy rates and fostering community loyalty. We strive to create welcoming and enjoyable living environments for all residents, ultimately driving income growth for property owners.The Concierge Clerk provides front-desk coverage, resident customer service, access control, package management, camera/entry monitoring, and incident documentation for the community. The role supports a safe, welcoming environment, ensures timely responses to calls/intercoms, and follows established policies and escalation procedures.Classification: Full-Time, Hourly/Non-Exempt Shift: Monday - Friday 8 am-5 pm Compensation: $15-$20 per hour Measures of success: Resident feedback on service quality, professionalism, and responsiveness. Accuracy and completeness of daily logs, visitor records, key/fob tracking, and incident reports.On-time response to intercom/phone calls and proper after-hours triage of emergencies only. Compliance with access, safety, confidentiality, and house-rule protocols (no exceptions). Essential duties and responsibilities: Manage day-to-day operations. Greet residents/visitors; answer phones, doorbells, and intercoms; route calls/messages promptly.Provide basic community information (office hours, amenity rules, contacts) in a courteous, professional manner. Maintain a clean, organized, professional front desk/lobby presence and ensure consistent coverage. Support move-in/move-out logistics as directed (keys/fobs, elevator pads, access scheduling).Manage access control and building monitoring: Verify visitor identity; issue badges/maintain visitor logs per policy; prevent tailgating. Manage keys/fobs per chain-of-custody rules; track check-outs/returns; report discrepancies immediately. Monitor CCTV/doorbell cameras and entry systems; conduct periodic lobby/hallway walkthroughs; report unusual activity.Coordinate maintenance requests and after-hours triage: Create/route routine work orders in OneSite (or site system) with clear, accurate details. After hours: triage emergency maintenance only (e.g., active leak/flood, no heat in winter, gas odor, sewer backup, life-safety); dispatch on-call per protocol; document actions taken.Follow up on open items and communicate status updates to residents as directed. Manage packages, deliveries, and amenity coordination: Receive, log, store, and release packages securely; notify residents and maintain chain of custody. Coordinate vendor/contractor access (sign-in/out; escort if required).Manage amenity reservations/checklists (community room, conference space) per policy. Documentation, communication, and reporting: Maintain accurate daily logs (calls, visitors, packages, incidents, patrols). Complete shift handoff notes to ensure continuity across teams. Prepare simple reports as requested (package volume, incident summaries, access exceptions).Safeguard confidential information; document minimally and store per policy. Safety, incidents, and emergency response: De-escalate conflicts professionally; apply house rules consistently and fairly. Call 911 for life-safety emergencies; then notify management per the escalation tree. Complete incident reports with times, parties, facts, and actions; attach supporting materials if applicable.Support drills/evacuations and keep egress/common areas clear. Perform other duties as assigned to support property operations: Attend required trainings and safety meetings; follow PPE and site safety practices. Uphold Fair Housing and non-fraternization policies at all times. Assist management with special projects and community initiatives as needed.Requirements: Education and/or experience: Required: High school diploma or GED. Customer service experience. Must have reliable transportation, maintain auto insurance, and have a valid driver's license. Strong communication and customer service skills. Must be able to pass a background check and drug screen.Preferred: Bilingual or multilingual skills. Benefits: Medical, Dental, and Vision Supplemental Insurance available Employer paid Life, AD&D, LTD, and STD 401k Plan Paid Vacation Time Paid Sick Time Opportunity for career advancement and continued education We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.