Car Dealership - Service Call Center Representative, Naperville

Automotive Service BDC Representative (Call Center)
Naperville, IL Advantage Auto Group
About the Role
Advantage Auto Group is dedicated to creating an exceptional workplace because we recognize that our employees are our greatest asset.
Thanks to our outstanding team, we've earned numerous industry awards and we're continuing to grow.
We are seeking a Service Business Development Representative (BDC) to join our call center team.
This role plays a key part in delivering a top-tier customer experience by assisting service customers with appointment scheduling, providing updates, and supporting customer retention efforts.
The ideal candidate is detail-oriented, customer-focused, and thrives in a fast-paced, team environment.
Key Responsibilities
Handle all inbound and outbound calls professionally, following established scripts and guidelines
Promptly answer incoming service inquiries and assist customers effectively
Schedule and manage service appointments in line with dealership policies
Accurately enter and maintain customer data in CRM systems
Complete outbound call activities, including:
No-show follow-ups
Appointment confirmations
Service reminders
Lead follow-ups
Task list completion
Meet or exceed performance targets, including daily outbound call volume (approximately 125 calls/day)
Ensure balanced appointment scheduling across the service department
Maintain a professional demeanor and adhere to company standards at all times
Support additional duties as assigned
Qualifications
Previous automotive dealership experience is a plus (not required)
Strong customer service background required
Excellent communication and phone skills
High attention to detail and strong follow-up abilities
Comfortable using computers and CRM platforms
Ability to work in a team-oriented environment
Positive attitude, strong work ethic, and motivation to succeed
Flexible availability, including evenings, weekends, and mandatory Saturdays
What We Offer
Full-time position
$*****/hour (paid weekly)
Medical, dental, and vision insurance
Paid training
Paid vacation and holidays (when eligible)
Opportunities for career growth and advancement
5-day work week (mandatory Saturdays required)
About Advantage Auto Group
At Advantage Auto Group, we pride ourselves on building a supportive, team-oriented culture where employees can grow and succeed.
Located in Naperville, IL, we are committed to delivering exceptional customer experiences while offering meaningful career opportunities to our team.