Custom Spaces Customer Service Specialist, Elmhurst

Custom Closets Customer Service Specialist
The Custom Closets Customer Service Specialist position is responsible for daily communication with customers, stores, Market Customer Spaces Sales Manager and both employee and third-party installation coordinators and installers.
This position is responsible for managing the information flow between all parties involved in the installation process.
This includes the Outside Sales Design Consultants, Central Design Team, and as well as the Customer Solutions Department (CSD).
This is a full-time, hourly, and non-exempt position.
This is an on-site position located in Elmhurst, IL, candidates must reside within a commutable distance.
Principal Duties and Responsibilities:
Works to ensure the customer's installation is completed on the initial visit by facilitating communication between customers, stores and installers (employee and third-party) with a focus on the customer experience
Resolves installation issues in a timely manner via phone call and email communication with installers (employee and third-party) and stores
Collaborates with team members and supervisors efficiently and effectively, to assist customers
Utilizes Call Logs/emails to communicate effectively with stakeholders when issues occur prior to or during installation
Collects all pertinent information from callers to create effective and concise incident descriptions
Updates Salesforce in a timely manner and keeps stakeholders informed throughout the process
Adjusts installation orders for changes in price, schedule and designs when applicable
Maintains product knowledge of all custom closets systems and related components
Collects and processes installation fees with customer as needed and maintains confidential/sensitive company and customer information
Provides Certificate of Insurance to involved parties for employee installer markets and facilitates the process for third party markets, based on customer's building requirements
Maintains awareness of current and upcoming sales promotions
Communicates Installation Survey results to third party contractors
Experience and Skills Required:
High School degree and previous customer service experience REQUIRED, retail experience a plus
Professionally communicates (written and oral), has strong problem solving skills and ability to work with people at all levels both inside and outside the organization.
Strong computer skills: proficiency in Outlook, Word and experience with Excel
Able to work scheduled hours and with potential for overtime based on changing business needs
Strong attention to detail and organizational skills, and able to quickly prioritize mission-critical tasks from low priority tasks.
Flexible, with a positive attitude and passion for knowledge
Makes strategic and effective decisions in the best interest of our customers and our company, taking care to objectively process information
Ability to work within and exemplify The Container Store brand which we describe as matchless, fun, authentic, team-focused and life-changing
Benefits:
We believe in taking care of our team.
That's why we offer a comprehensive benefits package that goes beyond just health insurance (though we've got that covered too!).
Here at The Container Store, we're passionate about helping you contain your health, grow your career, and find balance in your life.
Here's a peek at what you can expect:
Rewarding Pay: Starting at $***** an hour, up to $***** an hour.
Competitive health, dental, and vision plans to keep you and your loved ones well.
401(k) retirement savings plan with optional investment guidance and assistance offered through Fidelity.
Unique "1equals3" website for easy access to your benefits information and company updates.
We've got your back!
Competitive sick pay and PTO plan to ensure you can take time off to recharge and come back feeling your best.
For our full-time associates, we offer even more:
Peace-of-mind benefits: Basic life insurance, disability insurance options, accident insurance, critical illness insurance, hospital indemnity insurance and flexible spending accounts (FSAs).
Family-focused support: Considerate parental leave policies, adoption and surrogacy assistance, and fertility & maternity support program.
Work-life balance boosters: Paid holidays, gym membership discounts, and a qualified transportation benefits program to save on commutes.
Discounts galore: Enjoy a hefty discount on our amazing products, including merchandise, custom spaces, and services, gift cards, and pet insurance (because fur-babies matter!).
Recognition you deserve: We honor our employees with service awards and retirement gifts, celebrate those who exemplify our core principles, and recognize exceptional daily contributions.
Thriving with diversity: Participate in our Employee Resource and Affinity Groups and help guide how we give back to the community, while having a space to connect, support one another, and celebrate cultural heritages.
But that's not all!
We offer a fun and collaborative work environment where you can learn, grow, and make a real difference.
Company will not pay costs associated with immigration sponsorship.
The Container Store promotes a smoke-free, drug-free environment.
We are proud to be an Equal Opportunity Employer and comply with the Americans with Disabilities Act