Assistant Front Office Manager, Austin

Job Opportunity at Fairmont Austin

Austin's largest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor.Job Description Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following: Assist the Front Office Manager in all aspects of the department and ensure service standards are followed Provides managerial support for Reception, Royal Service, Fairmont Gold and Guest Services in the daily operational duties for these areasConsistently offer professional, friendly and engaging service Ensure proper staffing and scheduling of all Front Office colleagues in accordance to productivity guidelines Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operationTrain supervisors and fulfill training role in the absence of the trainer Assist guests regarding hotel facilities in an informative and helpful way Follow department policies, procedures and service standards Follow all safety policies Other duties as assigned What is in it for you: Paid time offMedical, Dental and Vision Insurance, 401K Complimentary shift meal Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies and Educational Assistance for further development Opportunity to develop your talent and grow within your property and across the world!Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Committee Qualifications Passion for guest service Excellent written and verbal communication, interpersonal and leadership skills Highly organized, results-oriented with the ability to be flexible and work well under pressureDegree or Diploma in Hospitality Management is an asset Fluency in English Minimum of 1 year previous proven supervisory experience Must have the ability to handle a multitude of tasks and Guest requests Knowledge of Micros-Fidelio Property Management System an asset Should possess or seek certification in basic first aidStrong guest service orientation and training skills background required Ability to work independently and prioritize responsibilities Experience with a Hotel loyalty program an asset Computer proficiency in a Windows environment (Word, Excel, PowerPoint) Your team and working environment: A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are OneOur commitment to Diversity&Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization. Fairmont Austin is proud to be an Equal Opportunity Employer. EOE/M/F/D/V