Outside Sales Representative, California

Job Title: Outside Sales RepresentativeClassification: Full-Time, Non-Exempt, At-Will

Reports to: Sales Manager

Department: Sales and Marketing

Location: Onsite: Chico, CA.

Location Status: Work will be primarily performed onsite in our office. Travel to and work from other Race offices or other off-site locations will be required.

Pay: Salary + Bonus Incentive Potential | Hourly rate $18-19/hr. | Total anticipated yearly compensation between $36,000 - $75,000

Beware of scams that target job seekers. Race Communications will never provide a job offer without a comprehensive interview process (including in-person or secure video conferencing), request sensitive information through unsecure platforms such as email or text messaging, require candidates to pay fees, or pressure candidates to act without careful consideration. You can get more information about Race Communications at or by contacting our recruiting team directly.

About Us:

As the leading provider of 10G fiber internet in California, Race Communications is a company built by the needs of the communities that we serve. In collaboration with the California Public Utilities Commission and many non-profit community advocacy groups, we build next-generation fiber infrastructure where others won’t, serving over 30 communities across the state.

Working for Race means being dedicated to bringing cutting-edge fiber internet to rural and urban communities, providing opportunities, enhancing technology, and enabling access for generations to come.

Summary:

As an Outside Sales Representative at Race Communications, you will be instrumental in expanding our customer base and driving revenue growth. Your primary responsibility is to proactively engage potential customers through direct interactions in their homes and communities. You will serve as the face of Race Communications, creating meaningful connections with individuals and effectively conveying the exceptional value of our products and services to secure their business. This role requires excellent communication and customer service skills, as well as sales acumen to explain products and services, address questions and complaints, and provide effective solutions. You will also support Race Communications' mission to bridge the digital divide between rural and urban areas by promoting reliable, high-quality internet services.

This individual should be able to communicate and work effectively with external service representatives and internal team members who possess a wide variety of backgrounds, personalities, and communication skills. This individual should be able to work effectively in a dynamic, fast-paced, and evolving environment while maintaining a productive professional demeanor. This individual must be capable of working independently, as well as collaboratively with other Race team members across teams and levels of our organization.

Qualifications and Experience:

Eligibility to work in the US without sponsorship

Minimum age requirement of 18 years

A valid driver's license, subject to successful verification through a DMV check, is mandatory

Minimum of one year of experience in sales, outside sales, or a related field, with equivalent work experience in customer-facing roles required

Demonstrated proficiency in utilizing CRM systems (e.g., Salesforce and Sales Rabbit) to manage customer data, track interactions, and analyze customer behavior

Increased customer base by 10-15% through the implementation of targeted relationship management strategies, resulting in improved client satisfaction and loyalty

Consistently meet or exceed monthly sales quota, achieving a target of 44 door-to-door sales per month based on market demand

Ability to travel moderate distances by both car and foot to meet with clients and prospects, daily

Willingness to participate and occasionally travel to attend sales and marketing events, contributing to the company's outreach efforts and client acquisition strategies

The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication

Proficiency in Spanish language desirable

Essential Duties and Responsibilities:

Sales Outreach and Customer Engagement:

Sources new sales opportunities through door-to-door education of Race fiber optic internet, phone, and television services

Identifies, assesses, and understands customer needs and requirements to achieve customer satisfaction

Identifies potential sales opportunities, and generates interest and sales opportunities

Builds relationships and trust with customers through open and interactive communication (listening)

Sales Goals and Performance:

Meets or exceeds monthly sales goals set by you and your manager

Manages creation and presentation of quotations for opportunities as they are identified

Generates new business and promotes growth of Race products

Product Knowledge and Customer Service:

Gains and retains extensive product knowledge as well as detailed comprehension of customer's requirements for Race fiber optic internet, phone, and television products

Provides accurate, valid, and complete information when using our CRM and other software as provided

Documentation and Compliance:

Keeps detailed records of customer interactions, processes customer accounts, and files documents

Follows sales team procedures and guidelines, along with policies outlined in the Race Communications Employee Handbook

Sales Campaigns and Events:

Participates in sales and marketing campaigns and attends outside events (travel required)

Vehicle Maintenance and Travel:

Maintains vehicle/equipment pre-op/post-op to be prepared to perform required duties

Maintains a clean driving record as defined by the current fleet insurance underwriter

Observes hazards and reports any concerns or accidents to a supervisor or safety professional; participates in the investigation process as needed

Travels to multiple service locations across California and occasionally beyond, including during adverse weather conditions, while adhering strictly to safety protocols

Commutes extensively by vehicle daily, both indoors and outdoors, to visit Race clients’ businesses and/or residences

Flexibility to work overtime, including nights and weekends, as necessary

Safety Protocols:

Adheres to safety protocols and guidelines outlined in the Race employee handbook and job description to promote a safe work environment

Other duties as necessary may include but are not limited to:

Successfully complete assigned training and examinations, as well as participate in ongoing performance and development reviews, and goal setting

Be available to participate in internal or external meetings, special functions, and professional development opportunities

Cross-train and share knowledge with other team members

Support routine tasks

Maintain a professional appearance, hygiene, and demeanor

As Part of Our Team, You'll Enjoy:

100% Employer-paid medical, dental, vision, and life for all our employees

401 (k) with 100% Employer-matched up to 4% of your annual income

Generous paid time off including sick, vacation, vacation and birthday pay

Company provided equipment including uniforms, safety, tools, vehicle, and tech

Free Race highspeed internet and phone service where available

Working as part of our diverse team that fosters a culture of appreciation and collaboration, where every member is valued as an integral part of our success

All offers of employment are contingent until all pre-employment requirements are met. These requirements, which vary by position, may include drug and background screenings as well as Motor Vehicle and DOT related screening and reporting requirements. Race will consider qualified job applicants with arrest and conviction records for employment.

Background Check: Race Communications is a Fair Chance employer abiding by Federal and applicable state Fair Chance Act (s) for all applicants and additionally abides by the LA County Fair Chance Ordinance if you are applying for a position (is) associated with our Lancaster or Palmdale offices. Except as otherwise permissible under applicable laws, you will not be asked to provide information about a conviction history unless you receive a conditional offer of employment. Race will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and will also consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed.

All new employees will participate in the mandatory 'Speedway to Success' (Speedway) orientation at one our offices. The duration of the Speedway program spans from 1-3 weeks, depending on the position. During Speedway the schedule will vary; you may not work full 8-hour days and there …