Call Center Representative, Cincinnati

Job description:

• Answer inbound calls.

• Minimum 1-3 years of experience in Contact Centre/Voice Operations handling customers
• Effective Probing and Problem-Solving Skills
• Proficient in Microsoft Office Suite
• Ability to multitask
• Customer service experience desirable

Behavioural & Leadership Competencies

• Ability to maintain the confidentiality of customer and company information.
• Ability to work independently and seek additional opportunities when able.
• Ability to work in a team environment to develop integrity, trust, and respect of co-workers at all levels
• Good verbal and written communication skills

Job Type: Full-time

Pay: $11.00 - $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Cincinnati, OH: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Support: 1 year (Preferred)

Work Location: One location