Front Office Assistant, Kentucky

Job Description

Our dental front office associates are the heart of our practice – they are the first and last impressions to be made on our patients. Our front office team plays an essential role in helping the operations of the office run smoothly and delivering best in class patient care. By joining our team, you will have: 

 

Work-Life Balance: (Monday-Friday, 8am-5pm)

Time Off: Up to 3 weeks PTO + 8 Paid Holidays (PTO rolls over!) 

Parental Leave: Up to 3 weeks paid 

401(k) Match 

Health Benefits: Medical, dental, vision, HSA & FSA + earn up to $2,000/year when selecting our quality care plans 

Employee Assistance Programs: Free 24/7 support for personal, financial & legal issues 

CE & Growth: SPEAR access + continuing education 

Wellness Perks: $28/month gyms, 12K+ on-demand workouts when selecting our quality care plans 

Pet Insurance: Flexible plans + 24/7 telehealth for your pet 

 

Key Responsibilities 

Build and maintain productive schedules for our doctors and hygienists 

Verify insurance coverage and fee schedules while completing full insurance breakdowns for patients 

Complete pre-authorizations and referrals as appropriate for patients; gather all necessary information for claim processing 

Coordinate financial agreements and consent forms for the patient's financial responsibility of dental treatment  

Assist patients with understanding their treatment plan and increase dental case acceptance  

Assist with patient check-in, registration, and maintain patient health and dental records with strong attention to detail and adherence to HIPAA Privacy Practices   

Ensure efficient office operations, including distribution/response to mail, scheduling, answering and returning of phone calls, responding to patient billing inquiries, and direction of workflow as necessary