Desktop Support Technician, Kentucky

DESKTOP SUPPORT TECHNICIAN

Job Summary:

We are urgently seeking an experienced Desktop Support Technician for a long-term, part-time onsite role in Hebron, KY. The technician will be required to work onsite every Tuesday and Thursday, supporting end-user computing needs in a professional environment.

Key Responsibilities:

Provide Level 1/2 support for desktops, laptops, peripherals, and mobile devices

Perform installations, configurations, and routine maintenance of Windows-based systems

Troubleshoot hardware, software, and connectivity issues

Support end-user requests and service tickets promptly and professionally

Coordinate with remote support teams for escalation or additional troubleshooting

Maintain accurate documentation and follow SOPs

Ensure all tasks comply with client security and quality standards

Mandatory Requirements:

Must have cleared Background Verification (BGV) and Drug Test (DT)

Proven experience in desktop/desk side support roles

Strong technical troubleshooting and customer service skills

Reliable transportation and punctuality for scheduled onsite days

Ability to work independently and manage time effectively

Preferred Qualifications:

Experience supporting Windows 10/11 and Microsoft Office products

Familiarity with Active Directory, printer setups, and remote desktop tools

IT certifications (e.g., CompTIA A+, MCP) are a plus