IT Desktop Technician Support, Kentucky

Schedule: Full Time - Second Shift 2 pm -10:30 pm M-F

Description & Requirement:

Provide Deskside Support including general computer hardware and software troubleshooting

Request, enable and setup accounts and access for new users

Install standard image for new and re-image systems

Configure (hardware, software) client computers prior to installation

Maintain and troubleshooting local Zebra and Client printers and handheld scanners

Support warehouse application and hardware systems including a Pick to Light and Print and Apply System (training will be provided, interest in learning is necessary.)

Receive and organize asset inventory

Deliver/Install Assets

Terminate, dispose of, relocate assets as needed

Provide IMAC (Install/Move/Add/Change) services for all desktops, laptops, and other related devices

Provide technical assistance during install/conversion as requested for in-house and remote users

Manage IT Ticket Queue of requests to meet the SLA requirement

Coordinate with next Level support for any open issues

Willing to work different shifts as needed

Tier 1 support for Network/LAN/Telephony

2+ years desk side support experience preferred

Good communication and interpersonal skills to work with customers

A+ Certification preferred

US Citizen or Permanent Resident required

Onsite Support, not remote