Desktop Support Technician, Ohio

Job Description:

Pay Range: $20hr - $23hr

Minimum 1.5 yrs. hands on experience as a deskside/Onsite support/local IT engineer.

Experience in Providing Hands & feet Support for Network and Datacentre Equipment/Devices.

CCNA or Equivalent experience/knowledge.

Strong Microsoft Operating System installation(Win 7 & Win10/11) and troubleshooting skills.

Strong experience in troubleshooting MS Office (Outlook, Word, Excel, PowerPoint, etc.).

Strong desktop support knowledge, including hardware, software, and networking concepts.

PC / Laptop hardware repair experience.

Ability to achieve Client Repair Certification

Strong skills in Desktops, Workstations, Notebooks, Printers, and Handhelds.

Basic understanding of Audio/Video equipment and conference room setup.

User account creation for Active Directory, Exchange Mailboxes, and Distribution lists.

Remote desktop connectivity applications like SMS, Bomgar, Live Meeting, and Windows Native tools.

Escalations.

Troubleshoot and assist end users with mobile device setup, activations, and performance issues.

Handheld Blackberry, Android, & IOS support knowledge.

Strong Customer service skills.

Strong written and verbal communication skills.

Good Understanding of ITIL processes.

Hands-on Experience on ITSM tools like Service Now.

Soft Skills:

Exec Care level Soft Skills (strong / confident verbal & written customer service skills).

Excellent communication and conversation skills (Verbal and Written).

Good documentation skills.

Good working knowledge of MS OFFICE (Including MS Project and Visio).

Should have great customer handling skills.