Mortgage Post Closing Team Lead, Ohio

Job Tittle Mortgage Post Closing Team Lead

Location Cincinnati, OH ( Onsite )

Job Type - Fulltime Permanent Hiring

Job Description

3 - 8 years of experience

Duties and Responsibilities:

Track and Monitor agent performance on a daily, weekly and monthly basis

Assign queues, capacity planning, rostering, monitoring schedule adherence and monitor volume & quality trends while taking appropriate measures

Responsible for providing timely feedback and training to maximize performance

Monitor agents quality through file reviews and provide appropriate feedback

Send appropriate communication to the Clients, Managers, Supervisor when required

Design leader and participant guides, job aids, training curriculum and other required coursework that is clear, concise and accurate

Create exercises, instructional activities and training assessments that reinforce learning

Partner with Subject Matter Experts (SME s) to create and revise departmental procedures through process mapping

Explore new ideas for improved workflow and automation enhancements

Support departmental initiatives and identity ways to enhance productivity

Present information using a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, or lectures

Keep up with developments in area of expertise by reading current journals, books, or magazines

Perform various other tasks as assigned by manager

Experience and Skills:

Exceptional facilitation, presentation, and listening skills

Excellent verbal and written communication skills

Strong writing skills, attentive to details, and capacity to develop quality training material

Highly proficient in time management, organization, planning, and prioritization

Proven initiative, positive attitude, team oriented, self-motivated, and highly enthusiastic

Ability to manage changing priorities, meet deadlines, and adapt to a changing business environment

Strong interpersonal skills and ability to establish rapport