Customer Service Representative - Erlanger Veterinary Hospital

Customer Service Representative

Be the first smile they see. The voice they trust. The heart of our front desk. At Erlanger Veterinary Hospital, we're more than just a veterinary clinic - we're a team that leads with compassion, connection, and care. We're looking for a Full-Time Customer Service Representative to join us and bring warmth, efficiency, and energy to our front desk.Why you'll love us: Team First Culture - We treat every pet like family and value every team member like gold, creating a supportive and caring environment. Cutting-Edge Care with Heart - Our full-service hospital offers advanced medicine and services like wellness care and surgery, all delivered with genuine compassion.Growth&Teamwork Culture - We believe in building strong relationships, embracing teamwork over ego, and constantly learning and leveling up together. What you'll be doing: Greeting clients with warmth and professionalism, in person and on the phone. Scheduling appointments and managing daily workflow.Answering questions and providing clear, compassionate client education. Maintaining accurate records and updating patient files. Supporting the veterinary team with communication and coordination. Processing payments and checking clients in and out. Helping to ensure a calm, organized, and welcoming lobby experience.You are... A people person who loves to create great experiences from the first phone call to the final tail wag. Organized and detail-obsessed, keeping appointments, records, and communication running smoothly. A master multitasker who stays cool and kind even during the busiest times. Tech-savvy and confident navigating digital systems and patient charts.Calm, clear, and compassionate, especially when pet parents are stressed. Eager to grow your skills in a hospital that values professional development and team culture. What's in it for you? Competitive pay, based on experience Medical, dental, vision, and life insurance Free virtual mental health care for household (13+)Generous CE allowance + paid CE time Uniform allowance Pet care discounts for your personal pets PTO, floating holidays, parental leave, and military leave A robust Employee Assistance Program (from finances to wellness and everything in between) Access to Encore Vet Group's library of training, CE, and career development resourcesA 401(k) with up to 5% company match. Want to work somewhere you can grow, belong, and be part of something special? Apply today!