Customer Service Representative - Scheduling, Clearwater

Customer Service Representative
This employee serves as a contact between Respiratory Therapists and patients, scheduling appointments, managing cancelations, and working closely with the Respiratory Therapist, finding the best solutions and/or alternatives for all involved.
Job Responsibilities:
Actively participates in the training of all Customer Service personnel, including new hires
Answer phone calls and emails
Make outbound phone calls to schedule patients' appointments including making reminder appointment calls
Coordinate with Respiratory Therapist about schedules, patients, and any changes
Resolve scheduling conflicts as they occur
Deletes, corrects, or re-enters patient information in customer accounts and software as deemed necessary
Strong communication skills
Manage both inbound and outbound phone calls positively and professionally including communicating with both patients and internal staff
Carry out oral and written instructions
Enter patient and medical information using company software
Work both independently and as part of a team
Time-management and organizational skills necessary to effectively manage multiple expectations in a fast-paced environment
Exceptional interpersonal and active-listening skills, as well as the ability to prioritize issues and respond accordingly
Knowledge of scheduling and basic computer skills are preferred
Must be local to Clearwater FL home office
Education and Experience:
High school diploma or general education degree (GED); related experience and/or training; or equivalent combination of education and experience
Clerical or administrative experience a plus
Knowledge of health care terminology helpful
Basic computer program knowledge