Service Operations Manager, Rocky River, OH

job summary:
Manufacturer in the greater Cleveland, OH area is seeking a Service Operations Manager to lead their technical service department. The ideal candidate will have previous service management experience and a strong background in electrical or mechanical engineering. An Associate or Bachelor's degree is required, as well as a "business-first" mindset focused on regional growth and customer satisfaction. Excellent company culture and global professional opportunities!

All candidates must be legally authorized to work in the U.S.

location: Rocky River, Ohio
job type: Permanent
salary: $162,000 - 173,000 per year
work hours: 8am to 4pm
education: Bachelors

responsibilities:

• Define and execute business plans to achieve corporate KPIs, including targets for growth, profitability, and efficiency.

• Manage a technical service department of 8 direct reports, including both in-house and field service personnel across the US and Canada.

• Act as a key liaison between clients and the organization to resolve high-level service issues

• Compile and analyze product service data to provide feedback to manufacturing for equipment improvement and future product development.

• Implement and manage the calibration of testing equipment in accordance with ISO 17025 standards.

• Develop continuous service training programs and foster a knowledge-sharing culture within the team.

• Participate in the implementation of global ERP service solutions and contribute to global best practices.

Requirements:

• Bachelor's degree preferred; minimum requirement of an Associate Degree in Electrical Engineering.

• Proven experience in service management and previous "hands-on" field service engineering.

• Excellent communication skills required

• strong technical knowledge of electronics, pneumatics, hydraulics, and mechanical systems.

• Proficiency with ERP/CRM systems (BAAN preferred) and Microsoft Office Suite.

• Ability to travel occasionally within North American and overseas.

• Experience with ISO/ASTM standards and equipment safety standards (UL, CSA) preferred.

• Excellent benefits and corporate culture, health, dental, and paid time off.

qualifications:

• Experience level: Manager
• Minimum 10 years of experience
• Education: Bachelors (required)

 
skills:

• Operations
• Testing
• Pneumatics
• Hydraulics
• ISO 17025 standards
• Field Service Engineer
• Electronics
  
  
  Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
  At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact .
  
  
  Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
  
  
  This posting is open for thirty (30) days.