Concierge RSR, Cleveland

divh2Concierge Retail Service Representative/h2pAt Andersen, we see possibility everywhere, every day and in everything we do. The possibility for our employees to achieve their full potential, for our communities to be stronger and for everyone to have a healthier, happier place to live./ppOur portfolio of brands

Andersen Windows

Doors, Renewal by Andersen and Fenetres MQ

is crafted to serve customers across the new residential, home improvement and light commercial building sector./ppJoin our more than 13,000 employees who are inspired every day to deliver exceptional experiences that turn possibility into reality./ppThe Concierge Retail Service Representative (RSR) role will provide Signature Service by being a single point of contact for the homeowner. The Concierge RSR will partner with Sales and Install teams to provide a customized level of communication with every homeowner. We are looking for an accomplished, driven, and collaborative candidate to help perfect our customers experience in upgrading their homes./ph3Responsibilities:/h3ulliProvide Signature Service customer service to homeowner/liliCreate and maintain homeowners job files/liliBuild a concrete relationship with the homeowner/liliWork with RSRs to move the homeowners job through the process/liliWork with Sales Reps to resolve any paperwork issues, change orders, on-hold jobs, or jobs in progress/liliResolve any post install situations./liliSchedule homeowners technical measure, installation date, and reminder calls/liliSend out the post installation survey and resolve any post installation situations/li/ulh3Qualifications:/h3ulli2+ years customer service experience/liliSolid and accurate data entry skills/liliStrong communication and time management skills/liliCompetency in Microsoft Office software/liliHigh attention to detail and organization abilities/liliExcellent interpersonal skills and the ability to manage simultaneous tasks/li/ulpPay Range: $24.95 - $36.15/ph3Culture and Benefits:/h3pAt Andersen, we believe our people are at the heart of everything we do. Every day, their talent, dedication and passion enables us to be the most trusted window

door company. To support our employees, we provide a comprehensive Total Rewards Package

a thoughtful combination of pay and benefits that reflects our commitment to investing in each team members wellbeing and success. While specific benefits may vary by position or location, were proud to offer a comprehensive Total Rewards Package designed to support your well-being, growth, and future. Our benefits include:/pulli401 (k) Plan, Employer Fixed Contributions

Company Matching/liliProfit Sharing*/liliMedical, Dental and Vision Coverage*/liliFlexible Spending Accounts (FSAs)*, Health Savings Account (HSA) and Health Reimbursement Account (HRA)/liliLife Insurance/liliPaid Time Off

Paid Holidays/liliPaid Maternity Leave

Paid Parental Leave*/liliCareer Growth Planning

Nationwide Career Opportunities/li/ulp*For employees covered by a collective bargaining agreement, some benefits may differ or may not be available based on the terms of the agreement./ppProfit Sharing: In 2026 Andersen has set a profit-sharing target of $3,600 per eligible employee, prorated as appropriate. Profit Sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance./ppEEOC EMPLOYER: Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law. Andersen Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable federal, state and local laws./ppWe look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today./p/div