Veterinary Client Service Representative - Part Time, Overnights, Cleveland

Client Service Representative (CSR) - Part Time, Overnights

MedVet is a fast-growing Emergency and Specialty provider with practices nationwide. We help our patients receive advanced medical treatments and innovations. Use your passion to drive the MedVet experience for our clients and patients, as well as your teammates. Proposed Schedule: Thursday&Friday 6:30pm - 7am This role has a hiring range of $15.00-21.75/hr based on experience. Our Client Service Representatives have the first interaction with our clients providing superior service to ensure client interactions are facilitated smoothly, compassionately and effectively throughout their MedVet Experience. This role requires practical knowledge of hospital organization, services, veterinary terminology, medical records and financial policies/transactions. The ability to multi-task and enter data accurately is crucial for success in this position. This individual must always maintain a compassionate yet professional composure.What you'll do: Greet and check-in clients Answer telephones and transfer calls Escort clients and their pets to exam rooms Manage medical records, charts, reports and correspondence Discuss payment options and process payments Maintain a neat and clean lobby Who you are: Ability to remain composed in stressful and emotional situationsExcellent verbal and written communication skills Excellent client service skills and phone etiquette Attention to detail, self-motivated and the ability to work successfully as part of a team and autonomously Sense of urgency within a fast-paced environment Some flexibility with work hours and able to work additional hours when necessaryCritical thinking skills and ability to anticipate needs inter&intra-departmentally General computer competency required including Microsoft Word and Excel Previous experience in veterinary setting (preferred) Perks and Benefits include: Strong career growth and personal development opportunities Shift Differentials and On-call Pay Uniform Allowance Come as you are. MedVet is an equal opportunity employer. We are also a drug-free organization, therefore employment with MedVet is dependent upon the passing of a drug screen and background check. MedVet does not accept unsolicited resumes from third-party recruiters.