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Service Desk Analyst, Texas

Service Desk Analyst, Texas
Description

Job Responsibilities:
  • Provide initial assessment, triage, research, and resolution of incidents and requests regarding the use of application software products and infrastructure components
  • Provide technical support for (but not limited to) the following areas: computer and telecom incidents, desktop (hardware/software), third-party software/hardware applications
  • Troubleshoot, diagnose and resolves complex desktop, network, software application and batch scheduling problems
  • Work to create a positive end user support experience and build strong relationships through deep problem understanding, timely resolution or escalation, communicating promptly on progress all while displaying a professional attitude/appearance
  • Log all calls and offer triage services on first contact, monitor service levels, provide callback or escalation on open tickets, and monitor all systems and scheduling for uptime and completeness
  • Perform diagnostic and troubleshooting of applications, hardware, network, and procedural issues as necessary
  • Respond to telephone calls, email, and personal requests for technical support in a fast, friendly manner and have the ability to explain technical situations to non-technical individuals
  • Monitor and support the enterprise job scheduling system (Opcon) and all Credit Union operational batch processing
  • The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

Skills:
  • Technology Service Desk experience
  • Microsoft Office software (e.g., Word, Excel, Access, Outlook, PowerPoint
  • TCP/IP, DNS, and DHCP
  • Microsoft Active Directory and Citrix

Education/Experience:
  • High School
Highlights
  • Company name
    SGS Consulting
  • Job position
    Service Desk Analyst
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